Shipping & Returns

This policy covers physical merchandise (apparel, accessories, and other goods) purchased from the Diablo Entertainment store. Our merch is made to order and shipped by our print-and-fulfillment partner.

Processing & shipping

Orders are produced and processed within roughly 2–5 business days. Once shipped, delivery typically takes 5–10 business days within the U.S. via a standard carrier (USPS, UPS, or DHL depending on destination). You'll receive tracking by email when your order ships. Delivery times for international orders vary.

Returns & exchanges

Because items are produced on demand, we accept returns within 30 days of delivery for items that arrived defective, damaged, or incorrect. Items that are not defective may be eligible for exchange for a different size at the customer's shipping expense. To start a return or exchange, contact us through our Contact page or at (602) 574-5587 with your order number.

Non-returnable items

Made-to-order and final-sale items, and any item marked non-returnable at checkout, cannot be returned or exchanged unless they arrived defective or incorrect.

Damaged or incorrect orders

If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo and your order number and we'll make it right with a replacement or refund.

Refunds

Approved merchandise refunds are issued to your original payment method. Your card statement will show “DIABLO ENTERTAINMENT.” Ticket and event refunds are governed by our Refund Policy.

Contact

Questions about an order? Reach us through our Contact page or at (602) 574-5587 · Phoenix, Arizona.